The manager also admitted that his interest was in improving the authentic design of
the hotel not the daily hotel operations:
I must admit that the occupancy rates have suffered. My heart lies in the atmosphere and the unique brickwork concept.
It was observed that investments in atmosphere might have negative financial
implications, for example as articulated by the manager of a cozy and intimate hotel:
Some of our frequent guests feel at home here to the extent that they help themselves to
drinks and snacks. They take this for granted and refuse to pay as “a good friend” of the house. We go extremely far for our guests, but it is a matter of balance.