What methods of payments are popula

What methods of payments are popular in hospitality ?
Cash Use in Australia
Jessica Meredith, Rose Kenney and Eden Hatzvi*

This article uses results from the 2013 Survey of Consumers' Use of Payment Methods and regression analysis to examine trends in cash use in Australia. The results show that cash remained the most common form of payment, though its use relative to other payment methods has declined over recent years. Older participants were more likely to use cash than younger participants and all participants were more likely to use cash for low-value transactions relative to other payment methods. In addition, participants were asked about their holdings of banknotes in their ‘wallet’ (i.e. on their person) and elsewhere, with the results suggesting that cash – particularly high-value denominations – was being used as a store of value and not just for transactional purposes.
Introduction

The Reserve Bank of Australia is responsible, under the Reserve Bank Act 1959, for the production, issue, reissue and cancellation of Australia's banknotes. Banknotes are used by the public as a payment method and as a store of value. While there is information on the number and value of banknotes in circulation and on withdrawals from automated teller machines (ATMs), data on the use of banknotes by the public are limited. With this partly in mind, the Reserve Bank conducted the third Survey of Consumers' Use of Payment Methods (the survey) in November 2013, following previous surveys in 2007 and 2010.[1]
The survey primarily comprised two components: a diary that participants filled in over seven days; and an end-of-survey questionnaire. In the diary, participants reported details of all transactions made, including the transaction value, the payment method, the payment channel (e.g. point of sale or internet) and the merchant category. Participants were also asked about the cash they obtained (cash ‘top-ups’), including the value, the method of obtaining it, and the value of banknotes held following the top-up. In the 2013 survey, 1,167 participants recorded around 15,500 payments totalling over $1.1 million, and around 1,700 cash top-ups.[2] In the end-of-survey questionnaire, participants answered questions relating to their payment preferences, banknote holdings, substitution with new payment methods and use of direct debits.
Drawing on data from the survey, this article explores cash use from three perspectives. First, it looks at cash as a payment mechanism and evaluates who uses cash to make payments and the type of payments they make. Second, banknote holdings for transaction purposes (i.e. banknotes in wallets) and the denominations participants held for conducting transactions are examined. Finally, the article presents some information on cash holdings that potentially reflect the use of cash as a store of value.
Background

The main source of contemporaneous data on cash is the stock of banknotes in circulation. These data show that the number of banknotes in circulation has been rising, on average, by around 5 per cent per annum over the past decade. This has occurred despite the significant increase in the use of electronic payments. However, not all banknotes on issue have increased at the same rate (Graph 1). The number of high-value denominations in circulation – $50 and $100 banknotes – has increased much faster than the number of low-value denominations – $5, $10 and $20 banknotes. Indeed, between them, the $50 and $100 banknotes now account for around two-thirds of the number of banknotes in circulation.
Graph 1
Graph 1: Number of Banknotes in Circulation

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Notwithstanding the continued rise in the number of banknotes in circulation, there is some evidence that the use of cash in transactions has declined relative to other payment methods. The main indicator of this is the growth in the value of cash withdrawals relative to the growth in nominal household consumption. While nominal household consumption has grown at an average annual rate of 6 per cent over the past decade, cash withdrawals (including ATM withdrawals, eftpos cash out and over-the-counter cash withdrawals at bank branches) have grown at an average annual rate of just 2 per cent.[3]
While these data suggest that the importance of cash as a payment method is declining, they do not provide any insights into the use of cash by consumers and the factors that might affect it. The surveys conducted by the Reserve Bank in 2007, 2010 and 2013 provide some insights. The following sections set out the key findings from these survey data.
Cash Payments

As in the 2007 and 2010 surveys, cash was the most frequently used payment instrument in the 2013 survey but its use declined compared with earlier surveys. Cash accounted for 47 per cent of the number of transactions in the 2013 survey, compared with 69 per cent of transactions in the 2007 survey (Graph 2). While cash was the most frequently used method of payment in the 2013 survey, cards (including all debit and credit cards) were used nearly as often.
Graph 2
Graph 2: Use of Payment Methods

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Consistent with the previous surveys, cash was the preferred payment method for low-value transactions.[4] Participants used cash to make 69 per cent of payments worth $20 or less, but only 13 per cent of payments exceeding $100 (Graph 3). The median value of a cash transaction in the 2013 survey was around $12, which was little changed from 2007. Although participants indicated in the end-of-survey questionnaire that they were generally comfortable making a cash payment worth up to $200, they clearly preferred other methods for payments of this size. The share of payments undertaken using cash declined across all payment values since 2007, suggesting a broad-based shift in payment preferences away from cash to alternative payment methods.
Graph 3
Graph 3: Use of Cash by Payment Value

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As cash was used more frequently for lower-value than for higher-value transactions, it accounted for a smaller share of the value of payments compared with the number of payments. Cash accounted for 18 per cent of the value of the surveyed transactions in 2013, while cards accounted for 53 per cent of the value of transactions (Graph 4).
Graph 4
Graph 4: Use of Payment Methods

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In order to understand why some consumers continue to use cash despite the prevalence of alternative payment mechanisms, survey participants were asked why they used cash at the point of sale. Around one-quarter of participants identified avoiding credit card surcharges as the most important factor, around one-fifth of participants stated speed or ease of transaction, and a similar proportion indicated a preference for using their own funds (Graph 5). Only 3 per cent of participants indicated privacy as the most important reason for using cash.
Graph 5
Graph 5: Why Choose Cash?

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Factors Affecting Cash Use

Previous studies, both international and domestic, have found that cash use varies with demographic factors, such as age and income.[5] These studies have generally found that other factors, such as the size of the payment and merchant type are also important in determining whether cash is used in transactions. The 2013 survey provides very similar results to these previous studies.
A result consistent across each of the Australian surveys was that those who are older had a stronger preference for cash than younger age groups. Cash payments accounted for around 60 per cent of all payments made by participants aged 65 years and over in the 2013 survey, much higher than the share of payments made using cash by participants in all other age groups (Graph 6). This difference did not occur because participants aged 65 years and over conducted a higher proportion of low-value transactions (for which cash was typically preferred) compared with participants aged between 25 and 64 years (Table 1). This suggests that those aged 65 years and over preferred to use cash over other payment methods. In contrast, 18–24 year olds' cash use as a share of the number of transactions was higher than the next age cohort (25–34 years), which was consistent with the tendency for 18–24 year olds to have a higher share of low-value payments.
Graph 6
Graph 6: Cash Payments by Age

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Table 1: Low-value Payments by Age (Years)
Number of payments up to and including $20, as a share of all payments
2007 2010 2013
Sources: Colmar Brunton; Roy Morgan Research
18–24 56 60 62
25–34 51 51 46
35–44 53 49 47
45–54 54 50 47
55–64 58 54 44
65 and over 58 53 47
Overall 55 52 48
While the relative use of cash between age groups was little changed across all three surveys, the decline in cash use as a share of transactions over time was evident across all age groups. Specifically, cash use as a share of total transactions has declined for all age groups by around 20–25 percentage points since the 2007 survey.
The survey results also showed that the share of the value of cash payments was lower for participants in households with higher incomes than it was in households with lower incomes (Graph 7). While individuals in households with incomes greater than $110,000 used cash for about 10 per cent of the value of their purchases, cash accounted for around 30 per cent of the value of transactions for individuals in the lowest income bracket (less than $20,000) and around 20 per cent for individuals in households in the next income bracket ($20,000–$49,999). This could reflect limited access of low-income households to credit relative to high-income households (Arango et al 2012). It is also possible, however, that cash was used for similar purchases regardless of income, but these purchases accounted for a larger proportion of low-income earners' overall consumption. The results from the survey showed that the average cash payment at m