Voluntary rescheduling, already in
use by some upscale spas, requires similar
knowledge of use patterns. A voluntary
rescheduling approach takes effect when
managers believe that they will be oversold.
The spa offers a consideration to patrons
willing to switch their treatment to a slower
time. A call far in advance to customers who
have reservations at the congested time with
the offer of a discounted, upgraded, and
added service, or free treatment for switching
to an open period, could increase customer
good will and increase profit