An international standard, ISO 1000

An international standard, ISO 10002, has been released to help
companies identify and implement best practice in complaints policy and
process. Software is available to help companies improve their complaints-
handling expertise. 36 Figure 7.13 details some ideas for improving
complaints management processes

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An international standard, ISO 10002, has been released to help companies identify and implement best practice in complaints policy and process. Software is available to help companies improve their complaints-handling expertise. 36 Figure 7.13 details some ideas for improving complaints management processes

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ISO 10002国际标准，已被释放，以帮助
公司识别和投诉的政策和
过程实施最佳实践。软件可以帮助公司提高他们的专业知识
投诉处理。36图7.13改进的具体过程
投诉管理的一些想法

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